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15 Things Starbucks Baristas Want Customers to Know About Their Behavior

Always Bring Your Pets Plz&Thx

Always Bring Your Pets Plz&Thx

Asking for a pup cup or a puppuccino? We better see the animal tax – that means one of the best parts of a barista’s day is seeing the cute animals that come through the drive-thru. Dogs are pretty common, but that doesn’t mean they don’t want to see their cute little snoots!

Sometimes (like once in a blue moon), interesting animals come through. Cats are the next most common, but some baristas are lucky enough to see raccoons, chickens, and other pets that we can only dream of having. Basically, please bring your pet. It doesn’t matter what it is. Baristas want to see all the pets.

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The Best Order is Plain Coffee or Iced Chai

The Best Order is Plain Coffee or Iced Chai

All day, baristas get the worst orders – especially those TikTok drinks that have a million add-ons and taste like pure sugar. They end up covered in sugar, so having a break is golden. In fact, it’s one of the best parts of the day. The easiest drinks on the list are plain black coffee and iced chai tea.

Iced coffee, hot coffee, or cold brew coffee are easy because it’s all premade. Pour and done. Iced chais are special because those get poured into a cup, but hot? Hot requires it to be heated up, so it’s a little less easy. That being said, anything is better than a caramel ribbon crunch. They’re awful to make.

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Yelling Won’t Make Your Order Come Out Faster

Yelling Won’t Make Your Order Come Out Faster

It’s hard to believe but hear us out. Yelling (you still with us?) doesn’t actually make anyone move faster! All it does is give everyone a headache, including the person who's yelling. I know, it’s difficult to understand at first for some people, but it’s true. That goes double for espresso machines.

Trust me when I say, you want the espresso machine to make your coffee in its own time. That’s why it tastes so good. All jokes aside, stop yelling at baristas. They’ve already had a long day, and they’re people. You gotta treat them nice like you would your own family.

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Honking in the Drive-Thru Does Nothing

Honking in the Drive-Thru Does Nothing

This is another one that might surprise some readers. When in the drive-thru, honking doesn’t make anyone move faster. In fact, it might slow the whole process down. If you honk at someone in front of you, they could get petty and not move at all. If you’re honking at a barista – consider not doing that!

We get that sometimes honking is necessary, but some Karens are more than happy to honk at people who aren’t moving fast enough (including baristas) because they want their happy hour drink! While we’re on the subject, happy hour is probably the worst thing Starbucks has ever introduced.  

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Regulars Are Always Remembered (and Loved)

Regulars Are Always Remembered (and Loved)

Treat the baristas with respect and give them the same kind smile they give you while getting your drink? Yeah, those people are appreciated. Occasionally, a customer will come along that changes the game and reminds baristas that not everyone walks around with a permanent scowl. Those people are one-in-a-million.

Usually, the best customers are those who are good tippers, small-talkers, and or just someone who shows respect for those making their order. The best regulars will bring gift cards or flowers thanking baristas for their never-ending work. Most Starbucks are understaffed, and the employees are overworked. Any amount of kindness goes a long way.  

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Secret Menus Don’t Actually Exist

Secret Menus Don’t Actually Exist

For the last time: no, there isn’t a secret menu! No one is hiding a menu from you, and no amount of asking will cause baristas to reveal the whole list of drinks Starbucks can make. The company is designed to allow you to add whatever you want into your drink.

Heck, some people literally add a whole banana (or two) into their drinks! The only thing baristas need is the recipe. Say something like “I’d like a grade nitro brew with two pumps of caramel, one pump of toffee nut, and a drizzle of caramel.” If you have that, then they will make your drink without any issues.  

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Stop Ordering TikTok Drinks

Stop Ordering TikTok Drinks

Please – for the love that is holy – stop ordering TikTok drinks. First of all, they’re absolutely disgusting. Most of them don’t have coffee, and the ones that do are so sweet that you couldn’t taste it if you tried. To be honest, you’ll probably end up with diabetes after ordering one.

Second, they’re expensive. After all the add-ons, you’re probably spending like $10 for a single drink. You could use your free stars to get it, but that leads us to the final problem: they take forever to make. It slows down the line, especially when there are four or more in one car.

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Shortages Exist, and It’s Not Our Fault

Shortages Exist, and It’s Not Our Fault

Apparently, some people have forgotten that we’re in the middle of a pandemic. Even if we’re on the tail end, it’s affected supply chains for literally everyone from grocery stores to prescription pet food. Starbucks was affected quite a bit. The most obvious sign was the removal of oat milk from the app. Baristas will only tell you if you ask, but they’ve been out of a lot more.

Caramel drizzle, certain syrups, straws, and even cups! We’re not sure how Starbucks corporate expects baristas to make sales when they’re out of everything, but stores have little control over what they can get. They ask for what they need, and they don’t get it. Sorry, they don’t have your drink ingredients, but they have other stuff, and the baristas will be more than happy to help you choose something new.

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Thank You for Your Patience

Thank You for Your Patience

Because Starbucks is short on some things and people keep ordering overly complicated drinks, it takes a little longer to complete each order. One of the bigger things baristas want to tell their customers is that they appreciate patience. Some people can act downright foolish when they don’t get their drink in less than five minutes.

This gets even worse when it’s their drink that takes a while. Even something as simple as a shaken espresso? Baristas have to literally shake it ten times before the drink can be cupped and given to the customer. That takes time! Forcing people to go faster only increases mistakes and stresses everyone out.  

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Are You Okay? Who Hurt You?

Are You Okay? Who Hurt You?

From time to time, baristas will get an order – usually a mobile order – that’s nearly scary. We’re talking about the people who get apple juice with their coffee or those that get 12 shots. Yes, those people exist. To be fair, it’s people trying to game the system by making multiple drinks out of one order.

At least…that’s what we hope. There’s no way to make apple juice and coffee taste good, though. Regardless of the reason, some of the orders that come through make baristas wonder one thing, “Are you okay? Do you need us to call anyone? Just let us know on the mobile order!”

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It Goes Hot or Iced, Size, the Name of the Drink, and Special Instructions

It Goes Hot or Iced, Size, the Name of the Drink, and Special Instructions

This one isn’t necessarily a pet peeve for some people and baristas. The proper way to order starts with whether you want it hot or cold. Then, state the size you want. Finally, name your drink and follow it up with any special exceptions you want to add or remove.

As an example, you could tell the barista you want, “An iced, venti white chocolate mocha with an extra shot and oat milk.” There’s nothing wrong with saying it out of order, but don’t get aggravated when the barista asks you what size or whether or not you want it hot or iced more than once.

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Don’t Order Massive Orders in the Drive-Thru

Don’t Order Massive Orders in the Drive-Thru

If you ever have a large order, please – PLEASE – do us all a favor and don’t order it at the drive-thru. Place it through the app or call the location to see the best way to order something so massive. Nothing is worse than having a group of girls show up wanting 30 fraps made in an hour.

Big orders take forever in the drive-thru. It’s easier to prepare for the space and make every drink perfectly when you give them more than two seconds of notice. It also will allow other customers to get their order without getting irritated. Overall, it makes things easier for you, the baristas, and the other customers to just use the app.

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There Are Other Customers

There Are Other Customers

Time and time again, people will order and expect their drink or food item to be the first thing coming out. Even if you’re in the drive-thru, wait for your order to be given to you. The barista always confirms you got the right order by naming your drink for a second time as it’s being handed over.

Also, it won’t hurt to use your brain a little. If you ordered a tall mocha, it’ll look a lot different than a venti iced pink drink. Never grab someone else’s drink unless you’re 120% that it’s even yours. Actually, don’t grab any drinks until the barista offers yours to you.  

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It’s Frap or Frappuccino – Not Frappé

It’s Frap or Frappuccino – Not Frappé

Frappé and Frappuccino may seem like the same thing, but it isn’t. Both words are branded, which means both companies can do whatever they want. It isn’t like ordering black coffee and getting a black coffee. It’s like ordering a black Coffé and getting something with a ton of sugar.

Frappés are incredibly sweet, like nearly everything else at McDonald’s. Chances are, if you like a McDonald’s Frappé, you may not love Starbucks. Sure, Starbucks makes them sweet, but they’re a more complex flavor and sometimes even include coffee. The sugar is more subtle. Some baristas hate hearing Frappé instead of Frap or Frappuccino, but most won’t get mad if you say it wrong.  

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The “Limited Time” Fraps Are Awful to Make

The “Limited Time” Fraps Are Awful to Make

From time to time, Starbucks will release a special Frap that will be around for a short period of time – anywhere from three days to a week. These “limited time” specials always send people into a frenzy, and guess who suffers most? Baristas, because it’s never anything simple. On top of that, it’s the only order they’ll get for the next few days.

They’re always something like flavored whip and layered that takes longer to do. Yeah, that doesn’t sound like much, but multiply that times several dozen orders. As if that weren’t enough, they usually taste pretty bad. If they were delicious, that’s one thing, but they aren’t. They’re just sugar on top of sugar, followed by even more sugar.

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